PHONE BANKING

PHONE BANKING

With ABK-Egypt Phone Banking Services, you can check your Bank accounts’ balances and their last 5 debit and credit transactions and activation, reset Debit Cards and force pin change for Debit and Credit cards in Arabic and English 24 hours a day, 7 days a week on 19322 (from within Egypt) or +202 35352790/91 (from outside Egypt)

Features

  1. New! automated Phone Banking services:
    1. Secure access with your Debit or Credit Card and Telephone PIN
    2. Check your Bank accounts’ balances and their last 5 debit and credit transactions in Arabic and English
    3. Credit Card Activation
  2. Call Center agents available 24/7 to handle all types of inquiries and requests from customers and prospects

Benefits

  1. Access to your accounts anytime, anywhere
  2. Free registration to the automated Phone Banking Services
  3. Total security and privacy of your financial information and personal data
  4. All calls are recorded for security and quality assurance purposes
  5. Credit card Information: Check your ABK Credit Cards balances, and dues.
  6. Reset bad pin code trials for Debit Cards and Force Pin change for Debit & Credit Cards

How to register?

  1. Prerequisite for your registration to the Automated Phone Banking Services as an Individual customer is to have a Debit or Credit Card with the Bank, and to have signed the Terms and Conditions for Phone Banking in one of ABK-Egypt Branches
  2. Then you can register to the service by calling 19322 (from within Egypt) or +202 35352790/91 (from outside Egypt), using your Debit/Credit Card and your registered mobile phone number provided to the Bank to create your Telephone PIN
  3. To find your nearest branch, click here
  4. To view the Frequently Asked Questions (FAQs) about the Automated Phone Banking Services, click here
  5. For the Phone Banking IVR map that will help you navigate through our Menu options, click here
IVR Map 539 KB Terms and Conditions 199 KB